News

Latest News and Updates From the Team

Perceptions and Stories


Eric and Fran are in conflict. They’ve always had a hard time working together, but lately the frustration and tension has spilled over to colleagues and family members on each side. Fran catches you first, her story emerging in messy, manic detail. Eric, she claims, is acting unreasonably. He is incompetent and he is being childish.You know you are only hearing Fran’s side of things, but still, you have a hard time imagining how Eric could explain his behaviour. It seems inexcusable, and you tell Fran she is right to be so upset. Eric calls you later that day. He says he doesn’t want to speak ill of Fran, but demands that you hear his version of what happened. You listen, as Eric describes what “really happened, ” and you soon find yourself confused. Eric, it seems, is the real victim here. You try to resist the urge to take Eric’s side, but give in: “you are right to be so upset, you tell him. Moments later, you get an email from a mutual friend, who asks if you know anything about what is going on between Eric and Fran. ” I’ve spoken to both of them,” you write, and then realize that you simply haven’t figured out how to reconcile what you’ve heard so far. You know both Fran and Eric well enough to know that neither is lying, or even intentionally shading the truth. And yet their descriptions of the dispute could not be more different. The Brain as a Story-Based System What’s going on? Artificial intelligence researcher Roger Schank puts it well: “Human memory is story-based.” Far from simply reflecting or recording reality, our minds engage in a complex interplay between what we perceive and what we already know, unconsciously adding and deleting information in the service of the story. Disputes occur when the stories we tell about what’s happening-who’s right,what’s fair, who’s to blame-diverge.Each side retreats to their own narrative which describes their experience of “reality,” and the dispute intensifies. Extracted from Heen & Stone” Perceptions and Stories”; The Negotiator’s Fieldbook at p 343.

We let our clients do the talking..
“We are sincerely grateful for all the help you have given us thus far and we as a family can see you act with great integrity and have maintained professionalism and dignity throughout the whole process, we are so grateful for that.”

Belinda

5.0
2016-11-15T06:45:50+00:00

Belinda

“We are sincerely grateful for all the help you have given us thus far and we as a family can see you act with great integrity and have maintained professionalism and dignity throughout the whole process, we are so grateful for that.”
We let our clients do the talking..
Your advice was always candid and in good faith… Without your assistance, I do not believe I would have reached closure with this matter as quickly as I have. I have nothing but admiration for your persistence in pursuing my best interests despite constant setbacks and obstacles.. I would not hesitate to recommend your services to others in need of assistance….

James

5.0
2016-11-15T22:42:46+00:00

James

Your advice was always candid and in good faith… Without your assistance, I do not believe I would have reached closure with this matter as quickly as I have. I have nothing but admiration for your persistence in pursuing my best interests despite constant setbacks and obstacles.. I would not hesitate to recommend your services to others in need of assistance….
We let our clients do the talking..
“The advice that I received from Emersons was to the point and correct. Aish anticipated a scenario, which later came true and I am truly grateful, that I followed their advice early on during my separation which protected my financial position at a time when I was most vulnerable.”

Anonymous

5.0
2016-11-15T22:43:30+00:00

Anonymous

“The advice that I received from Emersons was to the point and correct. Aish anticipated a scenario, which later came true and I am truly grateful, that I followed their advice early on during my separation which protected my financial position at a time when I was most vulnerable.”
We let our clients do the talking..
“I would like to take this opportunity to sincerely thank you and your team for all your time and support throughout the last two years. It has taken the last couple of weeks to comprehend that this process is finally over and with an outcome that will best benefit my family in the future. Your understanding and compassion for us and our situation has been truly appreciated.”

Kylie

5.0
2016-11-15T22:44:13+00:00

Kylie

“I would like to take this opportunity to sincerely thank you and your team for all your time and support throughout the last two years. It has taken the last couple of weeks to comprehend that this process is finally over and with an outcome that will best benefit my family in the future. Your understanding and compassion for us and our situation has been truly appreciated.”
We let our clients do the talking..
“I would like to take this opportunity to thank you and the whole team for your support throughout my case. I wish you all the very best and please be assured of future referrals and positive feedback about your approach, leadership, focus and integrity. It was these qualities and more that really made the difference during some exceptionally challenging times.”

Neil

5.0
2016-11-15T22:45:03+00:00

Neil

“I would like to take this opportunity to thank you and the whole team for your support throughout my case. I wish you all the very best and please be assured of future referrals and positive feedback about your approach, leadership, focus and integrity. It was these qualities and more that really made the difference during some exceptionally challenging times.”
5.0
5
map